If you cannot make mortgage payments because of the COVID-19 outbreak, contact your mortgage servicer to request that your payment be put into forbearance. Forbearance does not forgive your debt, but your servicer may agree to extend your loan terms in order to avoid late payments and fees that may negatively impact your credit score.

Check to see if you have a Fannie Mae or Freddie Mae loan here. All HUD FHA single-family mortgages and reverse mortgages have a 60-day foreclosure and eviction moratorium. See more here.

If you’re not sure what kind of loan you have, visit MakingHomeAffordable.gov to find out.

Learn about foreclosure proceedings

Foreclosures are suspended for 60 days for mortgages insured by the Federal Housing Administration or backed by Fannie Mae and Freddie Mac. 

Watch out for scams

During times of crisis, there is an increased risk of scams and fraud. Protect yourself by asking questions, reading the materials provided to you, and avoiding any solicitations requiring up-front cash payments. If you think you may have been a victim of a scam, contact the U.S. Department of Justice Disaster Fraud Hotline at 866-720-5721.

Contact your utility companies

If you’ve fallen behind on your gas and electric bills because of lost income from the coronavirus, reach out to your utility providers to see what help is available. Shutoffs have been suspended for customers affected by COVID19.

Take control of your finances

Since you may be stuck at home for a while, take a look at our Financial Health Toolkit to see if you need to reset your home budget in this time of crisis and learn how to cut costs. Some banks may also provide online resources.

Learn how to manage your mortgage

Take advantage of resources online that can help you can learn how to manage your mortgage.

Take care of yourself

It’s a stressful time, and it’s important to take care of yourself. There is free, professional help available. Contact Louisiana 211 by dialing 211, text LACOVID to 898-211, or visiting LA211Help.org. Counseling and support is available to people experiencing distress or who have questions related to COVID-19.

Click here to find the Community Testing Site nearest you.